Frequently Asked Questions:

    • Once your order is placed, standard shipping generally takes 8-15 days from the time you receive your tracking information.

    • Delivery times can vary slightly depending on how quickly your package clears customs and how efficient your local postal service is, as they handle the final leg of the delivery.

    • Please note that factors such as postal strikes, customs delays or high seasonal volumes can occasionally affect delivery times. While these situations are beyond our control, we always do our best to help you navigate them and keep you updated along the way.

  • We pride ourselves on our attention to detail when it comes to kits. Keeping a fair and trustworthy relationship with all of our customers is very important - and we always aim for you to be fully satisfied with your purchase. However, please review our refund terms prior to placing your order.

    Sizing

    • Items that arrive in the wrong size are eligible for a refund or exchange. Please carefully refer to our size charts before ordering.

    • If a garments measurements match the size chart provided - it does not qualify for a refund.

    • Feel free to reach out to our team before placing your order if you require further assistance!

    Inaccurate or Incorrect Items

    • If you receive an item that is incorrect (wrong team, player, style etc.) or has a major defect, please contact us within 7 days of delivery, We’ll review the issue and arrange a replacement or refund as needed.

    Customized Items

    • All customized jerseys (including name, number, or patches) are final sale and can not be refunded or exchanged, unless the customization is incorrect, or the item arrives damaged.

    Condition Requirements

    • Items must be unworn, unwashed, and in their original packaging with the tags, to qualify for return or exchange.

  • Upon placing your order, we will begin preparing your items right away, once we finish customizing your items you will receive photo updates and finally a tracking number as we ship it out.

  • Get in touch with us through e-mail or instagram. Let us know what jersey you are looking for and what size, we most likely can find a solution for you!

  • You can contact us:

    on Instagram @MyJerseyPlug_CA

    or

    By e-mail myjerseyplugca@gmail.com

    We provide near 24/7 customer support through chat.